Returns & Exchanges

At CCACHE, we want to ensure you are completely satisfied with your high-performance cycling gear. If your purchase isn't quite right, you can return most items within 30 days of delivery provided they are in new, unused condition with original packaging.

Return Process

• 1.
  Initiate Your Return

  Log into your CCACHE account or visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original manufacturer packaging and place them inside a sturdy shipping box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label or use your preferred tracked courier service to send the parcel to our Sydney-based distribution center.

• 4.
  Receive Your Refund

  Once our workshop team inspects and approves your return, we will process your refund or store credit within 3-5 business days.